Certificate in AI & The Hospitality Universe [E-Learning]
Module 1: Introducing AI in Hospitality (8 Hours)
Learning Outcomes:
- Grasp the basics of artificial intelligence, including machine learning, natural language processing, and neural networks.
- Understand how AL can enhance guest
- Explore how AI streamlines operations, from Housekeeping to Inventory
- Understand how AI analyse data to form strategic
- Delve into ethical implications of AL, including privacy, bias and
- Stay informed about AI advancements and adapt to changing
Module 2: Customer Satisfaction and User Experience (14 hrs)
Learning Outcomes:
- Learn how AI analyses customer data to provide personalized
- Understand how AI predicts user behaviour and
- Recommend personalized actions to enhance satisfaction and engagement with customers.
- Anticipate user preferences to enhance proactive service
- Explore AI-driven chatbots and virtual
- Learn how AI interprets user feedback to identify pain points for corrective
Module 3: Cost Control, Wastage Management & Productivity (11 hrs)
Learning Outcomes:
- Learn how AI can analyse data to identify cost-saving
- Understand how AI predicts future cost based on historical
- Explore how AI automates repetitive processes to reduce manual effort to improve productivity.
- Analyse examples of successful AI-driven cost control in various
- Knowledge of how to streamline operations to maximise cost
- Implement efficient resource allocation to minimise expenses, wastage reduction and maximise profitability.
Module 4: Revenue Management and Sales Optimization (6 hrs)
Learning Outcomes:
- Understand the effectiveness of AI concepts to enable decision-making and implementation of better resource allocation to increase profitability.
- Learn how AI can predict demand, optimize pricing, and allocate resources
- Understand how AI-driven dynamic pricing adapts to market conditions and customer behaviour.
- Knowledge of Real-time pricing adjustments to maximize revenue while maintaining competitiveness.
- Explore how AI analyses sales data to identify trends, prioritize leads, and improve conversion rates.
- Learn how AI enhances customer experiences by tailoring offerings based on individual preferences.
Module 5: Sustainable Future Through AI (5 hours)
Learning Outcomes:
- Grasp the concept of sustainability, which aims to meet present needs without compromising future generations.
- Understand the true meaning of sustainability by applying AI solutions
- Explore how AI can enhance education by improving access, personalizing learning experiences, and supporting data-driven decision-making.
- Develop deep, reflective, and high-order critical thinking skills using AI solutions to address sustainability challenges.
- Practise ethical AI responsibly to ensure sustainable and fair practices to align with societal well-being and values.
- Understand how AI can drive positive impact in areas like climate change, resource management, and social equity.
Course Duration : 45 hrs – 28 days*
*Including end of course examination: 1 hour – 30 MCQ questions
Minimum pass marks 50%
Minimum Admission Requirement:
Academic/Work Experience Requirements
Minimum 10 years of formal education (including English)
Language Proficiency Requirements
Obtained pass marks in English (final year)