Certificate in AI & The Hospitality Universe [E-Learning]

Certificate in AI & The Hospitality Universe [E-Learning]

Module 1: Introducing AI in Hospitality (8 Hours)

Learning Outcomes:

  • Grasp the basics of artificial intelligence, including machine learning, natural language processing, and neural networks.
  • Understand how AL can enhance guest
  • Explore how AI streamlines operations, from Housekeeping to Inventory
  • Understand how AI analyse data to form strategic
  • Delve into ethical implications of AL, including privacy, bias and
  • Stay informed about AI advancements and adapt to changing



Module 2: Customer Satisfaction and User Experience (14 hrs)

Learning Outcomes:

  • Learn how AI analyses customer data to provide personalized
  • Understand how AI predicts user behaviour and
  • Recommend personalized actions to enhance satisfaction and engagement with customers.
  • Anticipate user preferences to enhance proactive service
  • Explore AI-driven chatbots and virtual
  • Learn how AI interprets user feedback to identify pain points for corrective


Module 3: Cost Control, Wastage Management & Productivity (11 hrs)

Learning Outcomes:

  • Learn how AI can analyse data to identify cost-saving
  • Understand how AI predicts future cost based on historical
  • Explore how AI automates repetitive processes to reduce manual effort to improve productivity.
  • Analyse examples of successful AI-driven cost control in various
  • Knowledge of how to streamline operations to maximise cost
  • Implement efficient resource allocation to minimise expenses, wastage reduction and maximise profitability.


Module 4: Revenue Management and Sales Optimization (6 hrs)

Learning Outcomes:

  • Understand the effectiveness of AI concepts to enable decision-making and implementation of better resource allocation to increase profitability.
  • Learn how AI can predict demand, optimize pricing, and allocate resources
  • Understand how AI-driven dynamic pricing adapts to market conditions and customer behaviour.
  • Knowledge of Real-time pricing adjustments to maximize revenue while maintaining competitiveness.
  • Explore how AI analyses sales data to identify trends, prioritize leads, and improve conversion rates.
  • Learn how AI enhances customer experiences by tailoring offerings based on individual preferences.


Module 5: Sustainable Future Through AI (5 hours)

Learning Outcomes:

  • Grasp the concept of sustainability, which aims to meet present needs without compromising future generations.
  • Understand the true meaning of sustainability by applying AI solutions
  • Explore how AI can enhance education by improving access, personalizing learning experiences, and supporting data-driven decision-making.
  • Develop deep, reflective, and high-order critical thinking skills using AI solutions to address sustainability challenges.
  • Practise ethical AI responsibly to ensure sustainable and fair practices to align with societal well-being and values.
  • Understand how AI can drive positive impact in areas like climate change, resource management, and social equity.


Course Duration : 45 hrs – 28 days*

*Including end of course examination: 1 hour – 30 MCQ questions

Minimum pass marks 50%


Minimum Admission Requirement:

Academic/Work Experience Requirements
Minimum 10 years of formal education (including English)

Minimum Age Requirements
16 years

Language Proficiency Requirements
Obtained pass marks in English (final year)

Course Fee: SGD 400

Course commences from 1st June, 2024